Our priority is to provide our passengers with the most seamless itinerary possible in order to make Dubai Metro and Tram the best option to travel throughout the city. The Think Like a Passenger programme that we’ve implemented in our networks has helped us build an active and positive relationship with our customers, and we aim to replicate that success here in Dubai and to strive for further improvements. The programme is underpinned by three promises, which support the delivery of customer happiness in these areas: