Providing quality services and the best customer experience in a safe and secure journey is always our top priority, and particularly so during an ongoing global pandemic. The Zero Harm policy that we put in place aims to ensure health and safety of our passengers as well as our employees and partners. A more proactive Operational Control Center and frontline response teams help us safeguard every journey on Dubai metro and tram.
We are also committed to making a positive impact to the environment and city life in Dubai by collaborating closely with RTA in supporting Dubai Urban Plan 2040 and Dubai government’s energy transition effort. Our multimodality strategy allows us to adjust to changing passenger demands and also encourages more use of public transport services.